Simple terms, served clearly.

Placing an order

By submitting an order, you confirm that the contact, fulfillment, address, and order information you provide is accurate. An order is accepted after payment succeeds and Montielle receives the confirmation.

Prices and availability

Current prices, applicable tax, delivery fees, tips, and the complete total are shown before payment. Menu items, ingredients, and availability can change. If an ordered item becomes unavailable, Montielle will contact you to arrange a substitution or refund.

Payment

Payments are processed securely through Stripe. Montielle does not receive or store your complete card number or security code. Your payment method is charged when checkout is completed.

Pickup and delivery

Preparation and delivery times are estimates, not guarantees. Delivery is available only to the ZIP codes shown during ordering. Customers must provide an accurate address and a reachable phone number and should be available to receive the order.

Changes and cancellations

Call Montielle within 5 minutes of placing an order to request a change or cancellation. Once preparation begins or a delivery driver has picked up the order, changes, cancellations, and refunds may be limited.

Allergies and special requests

Add allergy information to the order instructions and call Montielle before paying. Special requests are not guaranteed. The kitchen handles multiple allergens and cannot guarantee an allergen-free environment.

Refunds and customer support

Refunds are handled under Montielle's Refund Policy. For an incorrect order, missing item, quality concern, or payment question, contact Montielle as soon as possible.

Read the Refund Policy →

Optional accounts, rewards, and membership

Guest checkout remains available. Verified customer accounts receive one point per eligible whole dollar paid for food after rewards, once the order is completed. Customers can apply one unlocked reward per online order before opening Stripe Checkout. Points used on a fully refunded order are returned automatically; refunded purchases can reduce earned points. Joining the membership launch list creates no subscription and no recurring charge.

Contact

Questions about these terms can be sent to Montielle by email or phone.

montiellecafe@gmail.com · (347) 738-4030